Team Leader Technical Support | AU Telco | Ortigas | Up to PHP50K

Take Charge of AU Telecom Support Teams Handling Broadband and VoIP

Lead telecom teams that keep customers connected—apply now and start immediately. The Team Leader Technical Support drives team performance, ensures fast issue resolution, and maintains service quality across broadband, mobile, and VoIP. This role directly impacts customer experience while offering a long-term global career with Emapta, designed for top 1% talent ready for onsite leadership and rapid career growth.

Job Overview:

Employment type: Full time

Shift: Dayshift, Consecutive Off

Salary: Up to PHP50,000

Work setup: Onsite, Megatower, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2 years in a Team Leader or Supervisory role within an Australian telecommunications campaign (non-negotiable)
• Solid Technical Support background in broadband, mobile, or VoIP services
• Proven ability to lead, manage, and develop high-performing support teams
• Experience handling escalations and complex technical issues in telecom environments
• Must be available to start ASAP and willing to work onsite in Ortigas

Your Daily Tasks

Team Leadership & Performance

• Lead and develop a team supporting AU telecom services (broadband, mobile, VoIP) to meet KPIs
• Monitor performance, conduct coaching, and address gaps using data and insights
• Manage schedules, staffing, and adherence to ensure operational coverage
• Handle escalations and resolve complex technical issues efficiently

Operations & Continuous Improvement

• Coordinate with internal teams (WFM, QA, Operations, Training, Client) to support delivery
• Identify trends and drive process improvements for service quality and efficiency
• Ensure compliance with AU telecom standards and policies
• Maintain documentation and deliver performance reports (daily/weekly/monthly)

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.